Yesterday I finally received a response from the Financial Consumer Agency of Canada:
"FCAC sympathizes with your concerns; however, please note that FCAC has no
jurisdiction over matters of contract or the day-to-day operations and decisions
of banks. banks determine their own internal policies and guidelines with
respect to the servicing of customers and their accounts"
Really? Is this all you have to say? Is this your humane response? So far I have received a response to three of the four letters I have sent. Not a single response answered my question. I am starting to think that they are not capable, as employees of a bank institution, to respond as human beings. I can't blame them, it's their job. And to work for such institution you most likely need to get rid of all your human instincts. This is exactly what has inspired my performance piece: the de-human machine (still not the official tittle)